Privacy Policy

At Pexi Store ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (pexi.store) and use our services, including our WhatsApp ordering system.

1. Information We Collect

We collect information that you provide directly to us, as well as data collected automatically when you interact with our website.

• Personal Information (via WhatsApp): When you place an order, we collect your name, phone number, complete delivery address, and order details. Because our checkout is facilitated through WhatsApp, this information is shared within our official business chat.
• Automated Data (via Cookies & Tags): When you browse our website, we may automatically collect data such as your IP address, browser type, device information, and browsing behavior using Google Tag Manager and associated analytics tools.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process, fulfill, and dispatch your Cash on Delivery (COD) orders.
• To communicate with you regarding order confirmations, shipping updates, and customer support via WhatsApp.
• To analyze website traffic and user behavior in order to improve our website's performance and product offerings.
• To prevent fraudulent orders and secure our platform.

3. Third-Party Services

We rely on trusted third-party platforms to operate our business efficiently. These third parties have their own privacy policies governing how they handle your data:

• WhatsApp (Meta): Used for order processing, communication, and customer support. By using our WhatsApp ordering feature, you are also subject to Meta's privacy terms.
• Google Analytics & Tag Manager: Used for tracking website performance and user interactions. You can manage your preferences for these tracking scripts via our website's cookie consent banner.

We do not sell, rent, or trade your personal information to unassociated third parties for their marketing purposes.

4. Data Security and Retention

We implement reasonable security measures to protect your personal information from unauthorized access or disclosure. We retain your personal data (such as order history and WhatsApp chat logs) only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Your Privacy Rights

Depending on applicable data protection laws in India (including the Digital Personal Data Protection Act), you have the right to:

• Request access to the personal data we hold about you.
• Request corrections to any inaccurate or incomplete data (e.g., updating a delivery address).
• Request the deletion of your personal data and WhatsApp chat history from our records.
• Withdraw your consent for non-essential cookies via our website's cookie banner.

To exercise any of these rights, please contact us using the information provided below.

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The "Last Updated" date at the top of this page indicates when the latest changes were made.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us: