Refund & Shipping Policy

1. Shipping & Delivery

• Dispatch Time: We strive to dispatch all orders within 24 hours of order confirmation via WhatsApp.
• Delivery Timelines: Standard delivery generally takes 3 to 7 business days, depending on your location in India.
• Shipping Charges: We currently offer Free Delivery all over India on eligible orders, unless explicitly stated otherwise during promotional periods.

2. Cash on Delivery (COD) Terms

We offer Cash on Delivery (COD) for your convenience. Please note the following:

• You must pay the exact invoice amount in cash or via approved UPI methods to the delivery executive upon receiving the package.
• We reserve the right to restrict or disable the COD option for accounts or addresses with a history of rejected or unaccepted deliveries.

3. Order Cancellations

• Before Dispatch: You may cancel your order by messaging us on WhatsApp with your order details *before* the item has been dispatched.
• After Dispatch: Once an order is dispatched and handed over to our courier partner, it cannot be cancelled. If you refuse delivery of a dispatched COD order without a valid reason, it may affect your eligibility for future COD purchases.

4. Returns & Replacements

Because Pexi Store deals in consumable household goods (e.g., Magic Eraser Sponges, Wall Repair Paint), we adhere to a strict hygiene and quality policy:

• Non-Returnable Items: Used, opened, or partially consumed items are strictly non-returnable and non-refundable.
• Valid Return Reasons: We only accept return or replacement requests if you receive a damaged product, a defective item, or an incorrect item (different from what you ordered).
• Reporting an Issue: You must report any damage, defect, or wrong item delivery within 3 days of receiving the package. We highly recommend recording an unboxing video to facilitate a smooth resolution.

5. Refund Process

If your return request is approved for a damaged, defective, or incorrect item:

• Since orders are paid via Cash on Delivery, approved refunds will be processed via UPI or direct Bank Transfer to the customer's verified account.
• Refunds are typically processed within 5 to 7 business days after the returned item is received and inspected at our facility.

6. Contact for Support

To request a cancellation, report a damaged item, or inquire about your shipping status, please contact us immediately: